For a company closing their stores you'd think they'd offer free returns. I'd buy more knowing I can return if I had too, but I'm not taking a chance if I have to spend $19 to ship back shirts that might not fit properly. I ordered three shirts that had the same item number from one I owned, but they were much thinner and smaller, but it cost the amount of one shirt to return them to South River, NJ which is ten minutes from me. But I can't drop them off there in person.Ordered a jacket. There was no email notification of shipping. After 2 weeks, found out delivery had been the prior week. Nothing was received. Offered to ship another 2 day air. Third day no item. Called to find they issued refund with no notification. This was on Dec 23rd. Will not order from this company again. I gave them one star because negative stars were not available.Ordered stuff online for my dad and it didn't fit. I thought I could return it to the outlet store but found this was permanently closed. Called customer service and they told me I had to pay for the return shipping myself. I complained and they told me this was their new policy and that they would send me a return label with prepaid shipping as a one-time courtesy via email. I never received it. I spent $24.75 on shipping stuff back that I didn't want. I probably won't receive the refund either. It's obvious they're in hot water because of COVID and unfortunately they're taking that out on customers like you and me!I ordered 6 items from Nautica. Excellent price, Perfect service, Fantastic quality! They arrived in time (within two bis days!). I'll buy items from this company again! They are doing great job!I bought my partner a bunch of shirts for his birthday. He loved them and I liked them too. The only issue was they sold out of 3 of the shirts I ordered, but they still charged me the $30 for them. This happened in June. I've been trying to get assistance since, without success. The newest message to my recent response after 2 months of no communication, instructed me to contact my bank to get the reimbursement.Order a merchandise via NAUTICA.com. Used a gift card and the balance via Paypal. At checkout the Nautica site showed an error. The order was not fulfulled but the balance on the Nautica Gift card was taken out and I was charged via Paypal for the balance. Nautica does not have record of my order. Spent over 1/2 hour on chat, 3 emails with costumer services and one phone call. The can't solve the problem. NO GOODI have ordered to Belgium and the order was never delivered by DHL. Nautica has not confirmed it was payed so it was put on hold and eventually shipped back to the US.They have the worst customer service ever! Whenever I think about it I get super frustrated. I'm so frustrated right now I had to google "how to give nautica a bad review?" Please don't buy from nautica! I beg you! Boycott them if possible.Customer service never knows what's wrong, honestly glad my order kept getting cancelled because why overpay for this made-in-china garbage anyway.I have been a loyal customer for many years but no more. The customer service is awful now. I ordered 8 items on 7/22/20. When the order arrived I was missing 2 items. Never received an email or notice, One of the hoodie I ordered was too big, so I needed to return and get a smaller size. I called customer service and spoke to Abby. I explained what I needed. She said I would have to pay for the return shipping. The return policy states " Please call Customer service to receive FREE exchange shipping on all online purchase" It's on every invoice and on their website" I explain it to her but she kept telling me that is not the case I have to pay. Finally she agreed to wve the shipping fee and told me I would receive an email with an authorization code. She told me that I would have to reorder the Hoodie with the right size. I also looked at the web and saw that they had the items that never showed up on sale on their website so I ordered it again. She assured me the email with my return code would be emailed in a day or 2. Never heard of that but hey... A week later I called again and demanded to speak with a manager. They gave me a very hard time and I waited over 45 minutes on the phone. She reviewed my orders, the first and the second and said she understood and was going to make sure that the email with the return code will be emailed and that it comes from headquarters and it takes time. Total BS I never received anything. They have no problem lying to clients and do not honor their FREE return Policy. I will not order again from them. HORRIBLE SERVICE AND RETURN POLICY -Customer service is a joke. I placed an order on September 2nd. I waited until the 18th to see why there was no tracking information. Nautica basically blamed Aus Post and gave me the "computer says no" response. I did my homework and called up Aus Post to enact an investigation because they received absolutely no physical scans of the item - nothing, even to this day, nothing. So Nautica never sent it or it was lost in transit. Aus Post said that Nautica would contact me as soon as the case was closed. The case was closed on the 25th when it was deemed that it was never received. I call Nautica on the 29th to check and they said they never received any information from Auspost. I had to press for information and they realised that the case was closed. I asked what they would do - they said to keep waiting. I rejected that suggestion and demanded a replacement - the original order was still in limbo. They sent a replacement. October 7th... 5 weeks from the original order - A package arrives and its damaged - the Water bottle was dented and was not wrapped in anything. It didn't have a box it was just in a plastic postbag that looked like it was banged around, thrown, and had things dropped on it. I call Nautica and the representative was unhelpful and sighed at me after explaining that I needed a replacement for the replacement. She Guaranteed me that what I received was the original parcel. Australia post refutes this because the replacement parcel had a completely different tracking number. How does the old parcel get the NEW tracking number? She tells me that there was no way what I had was the replacement - I held her to her words and she threatened to terminate the call and said she never guaranteed anything. (I was writing down everything she was saying and she immediately got defensive.) October 8th - I called up my post office to check for my parcel and my brother visited to ensure there was no other parcel in my name. Nothing. So I call Nautica and I get the same lady who's response was "oh." Where was that overconfident guarantee? They organise another replacement. Basically, the replacement that I received was so poorly packed, rushed, and handled, they had to resend it a third time. Absolutely disgusting service. It is now 5 weeks since I made my original order - it will take another 2 weeks for the second replacement to arrive. How bad do you have to mess up when the customer has to do your own homework, the postal service can prove they never received anything and yet Nautica tries to refute blame because their computer system said it was sent and that's that. Then you have one lady who talks over me when I made my first enquiry, another lady who was extremely passive-aggressive over the phone and consistently reflected any blame because the computer said so and an online store that has broken my account where even their gift cards don't work and their address system can't be fixed by their IT department. Most of all, I have asked 3 times to escalate my complaint to an official complaint to a manager and no one has yet to agree to that request - always throwing me a gift card or some other thing to end the conversation - I will be following this up with the OImbudsman if this neglectful service is not rectified soon.I currently own 2 pair of Nautica men's PJ bottoms size XL. They fit great, feel great, I've had them for a couple of years, so I thought I would buy a couple more. I place the order on Nov 4. When I received them they were not the same quality of product and the fit was horrible. They were way too small. These were nothing like the ones I had purchased a couple of years ago. Now I am trying to return them. I've called 5 times to get a return label. 5 times they said I should get it from UPS within 72 hours. 5 times I have not received the return label. I've even given them 3 different email addresses, still nothing. They also said they would mail me a return label, I haven't seen that either. DON'T BUY ANYTHING FROM THIS COMPANY, THEY ARE NO LONGER WORTH IT. THEY ARE NOT THE COMPANY THEY USED TO BE. THEY'RE PRODUCTS ARE NO LONGER THE HIGH QUALITY THEY USED TO BE.Customer Service? When clicking on an email that was sent to me about a sale I was not able to access the web site with and error "502 bad gateway" when I call their customer service number the automated system only offered 3 options 1) place an order 2) inquire about an order placed 3) rewards. I had to select 1) place an order to speak to someone to report the website not being available it is clear that Nautice is ONLY concerned with order issues $$$$ and does not care about anything else. I finally got to speak with a supervisor and asked him about ONLY having 3 options when calling customer service none of which addressed reporting problems with their website or any other issues a customer might experience, I also asked why a retail store that customers use does not have a automatic "fail-over" system in place for when a problem accessing their primary website occurs. (this is business 101) apparently a class that no one at Nautica has taken... his answer to me 4 different times was it does not happen often which does not answer my questions to him "what a joke" and to top that when I asked him to place a complaint he said he would take my "feedback" but no one would get back to me with answers to my questions! Totally unacceptable. I will report this issue to the proper agencies (BBB, Dept of Consumer Affairs and the CFPB) about their deceptive business practices and lack of any assistance (customer service) being offered to consumers about issues ASIDE from $$$$ order issues...I ordered 2 shirts from Nautica.com for my husband's birthday. When he opened his gifts and we unfolded the one mostly white shirt we found some black dots near the fold line. It looked like whoever folded it had a pen in their hand. The marks weren't terrible but the shirt was not cheap and it was a gift. So instead of trying to see if I could launder it and have that fail, we decided to return the shirt and have them send a replacement. I called customer service and sat a long time for my turn. The girl I spoke with seemed distracted. I had to give my order number and several other items of information multiple times. She also was clearly not listening because she finally said they would send me an e-mail with a return label and once they got the damaged one back, they would resend the shirt in the right size. WHO SAID ANYTHING ABOUT A WRONG SIZE? I corrected her. She said the email would arrive in 24 to 48 hrs and I should then take the return item to UPS. I waited past the 24 to 48 hrs and in that time got multiple Nautica emails with product promotion but no return label. One email showed the shirt I needed to return and then have resent and said I had viewed it and there was now limited availability So I called them again. More wait time. When it was finally my turn I reviewed everything... more trouble with this woman getting the information. Multiple repeats... She said the email would come from UPS not Nautica. So I checked and there were none from UPS either. When I told her there was no UPS email she told me that she would wait another 24-72 hrs and call again. I asked if there was anyway to reserve another shirt in medium due to the limited availability. She said no just wait the additional 24 to72 hrs. I told her waiting that additional length of time for a simple e-mail is unacceptable and asked to talk to a supervisor TWICE. She finally said ok and put me on hold. After a few seconds she said she couldn't locate the supervisor... Call back later or give her a call back number and the supervisor would call me in... Wait for it... Yes you guessed it... 24 to 72 hrs... I flipped and said that 24- 72 hrs is ridiculous since that's what I was Already complaining about. She corrected it to 24-48 hrs in a less than customer service voice... so here I sit... still waiting. No more Nautica for me. How is that even customer service? More like customer dis-service.