I buy cosmetics at Spring, when there is a 20% of promo. I never had any problem with a delivery or return. Customer service is very responsive, helpful and polite. The website gives a clear overview of your orders and site search actually works. It is a good place to shop & save money.My experience with the company has been positive. Received the item, which is not available in my size and was very happy with the purchase. Bought through their ebay site, was not charged on my credit card till the item shipped, was provided with tracking. I live out of the US, so I had to pay for shipping, duties + taxes but the cost was still a good deal because the item was sale priced. I would have paid full price if I had to. I will shop with them again.I ordered an urban outfitters snooze set and received it promptly and in perfect condition. I found a few weeks later that the price had dropped significantly. When I reached out to customer service I was initially dismayed to find there was no contact number available; this evolved into panic when I saw all the negative reviews for shopspring online! But, while inconvenient, their online customer service promptly gave me a partial refund taking the adjusted price into account. Aside from the lack of phone number, I would order from this website again.Ive used shopspring.com more than about 10 times and it seems okay. Quite often, they have the same promotions as the original site, although they start a bit later. Theyve cancelled my orders twice due to out-of-stock items, but it was relatively hassle free. Once, I had to contact them because the seller still hadnt shipped my item out after 8 working days. This issue was settled within a day. I think in this case, they shouldve settled the problem before even have me contact them. Nevertheless, I find it easy to shop as they source for a wide variety of brands and make shipping free. The only problem is that shopspring.com is very seller-dependent and its just your luck if the real seller is reliable or not.I'm getting married in 8 weeks and ordered a pair of Tory Burch sandals. I needed my shoes asap in order to complete my alterations, but they never arrived. The post office won't take missing package requests until 14 days after it was meant to arrive, so I contacted the Spring Concierge. Their first reply was that they would contact Tory Burch to start a missing package claim. I emailed them back explaining my situation, and they said they would send me a new pair of shoes by the end of tomorrow. These people are legit.I have had difficulty getting in contact with customer service in regards to getting a refund for a return. I understand the replies may be delayed because they're basically acting as a middle man between the customer and the vendor, but that does not excuse their inability to respond in a timely manner. They claim to respond within 24 hours which is not accurate. If you know your size then sometimes you can get really good deals, but if you're unsure of sizing I would avoid ordering things to try on with their so called "free shipping and free returns" advertisementThey "canceled" my order for a pair of Levi's jeans because "the item is no longer available at that price"... I checked their website 30 minutes later and the exact item/size I ordered was still available, but for $10 more. They did not honor the price listed and "canceled" it on me due to an internal price change. Emails to customer service went unanswered. I will not be back.I was extremely skeptical about this given the reviews but my experience was excellent. I usually don't even leave reviews but I thought they did a great job and it was deserved. I didn't have my coupon code entered properly and I emailed them about it and promptly refunded the 20% discount for me. Additionally, my item was here on time and I paid half of what Land of Nod wanted retail. Awesome - would use again.I read all the reviews on here about how awful Shopspring was but have always fancied myself a rebel so I went ahead and ordered 4 items from 3 different companies from them. However, because of the customer service reviews I ordered things I knew would fit (a couple tees, sweater, & bralette). I received all of my items in perfect condition in less than 7 days with detailed return instructions for each. I don't know if I have EVER reviewed a company before but I got amazing deals, 25% cash back, and quick shipping. I will definitely use them again and I suggest others try them too.Ordered a Thanksgiving themed shirt in early October. Two weeks before Thanksgiving I received an email saying they were printing it. Eight days after Thanksgiving it was still sitting in Las Vegas. And whoever they ship with doesn't post updates so you have no idea where your stuff is. Guess I have it in plenty of time for next year. Never again.I placed an order for a Levi's jacket and received an order confirmation with an expected delivery date of a week to 10 days later. OK, sounds fair. A week later and there was no tracking number for the shipment a bit annoying, but if it shows up, no problem. Finally after 10 days I get a tracking number. A couple of days later UPS finally gives me an estimated delivery date. ShopSpring makes it seem like they're a retailer, but they're just contracting with manufacturers on demand drop-shipper. About three weeks between ordering and expected delivery date hopefully, it shows up. Definitely don't order from ShopSpring if you're in any kind of hurry.Not sure why the people here have had such bad experiences but I've ordered from this site multiple times and never had any real issues. One time I got a pair of shoes that were too big for me so I requested a return through the site and received a return label from their customer service team within 24 hours, no issues beyond that.Totally scam. Avoid this website. They withdraw money from my account for an item out of stock. Then they send me email says its gonna be refunded.Cancelled my order three times, and the reason was they mistaken my address as a freight forwarder's address. When i asked then to fix the mistake, was told there is nothing they can do! LOL... going back and forth with them couple times with Email since they do not have a number to call nor online chat, no solution! No solution on the mistake on their end! No customer service, not willing to resolve problems... not a trusted company!Cancelled my order due to "address" issue. I'm unsure what that is, other than I was shipping to a PO Box. Now, 2 items are OOS!NOT A REAL RETAILER! They offer merchandise from OTHER WEBSITES and PRETEND that the item is in stock, when in fact the OTHER WEBSITE ran out of stock. BUT THEY'LL TAKE YOUR MONEY, NEVER SEND THE ITEM, AND MAKE YOU STRUGGLE TO GET A REFUND! TOTAL SCAM! THE ABSOLUTE WORST (and I never say that, but this was my worst online experience out of many thousands).I was skeptical about ordering from this site after reading the reviews but I still ordered yesterday to be exact I ordered 2 Lacoste shirts when I got off work today the shirts was delivered I don't know if that's with all Brands but Lacoste was quickI ordered some Steve Madden Chelsea boots on the 16th and came in on the 18th! I checked the confirmation email and it said itll come in on the 23 but this is the first a package had came so fast. Got my order in perfect condition in 2 days! Idk why people had bad experiences but I did not I will continue to shop from here!Don't bother with the app or their website. It's a waste of time and money. Their return policy, especially for online clothing that probably won't fit, it totally bogus. You will waste your money by shopping here.Charged credit card and never shipped item. No phone number to talk to customer service. Avoid...So I stumbled upon this site and they had this spring sale going a few weeks ago and I found these black Steve Madden boots. Well I quickly ordered the boots and after looked at the review of the company... Which I usually review first. I saw all these negative comments and got super sketched! I tried to cancel my order and I couldn't. Not even a week later and I already got my boots! They are perfect. They are a little tight, but other than that they fit perfect! Super cute, and absolutely nothing wrong with them. I'm not sure why all the horrible reviews. I will most likely order from them again!I am a merchant with Spring and they provide the worst partner and merchant experience that we have ever received. They treat you poorly, and do not provide you any support when you need help. They do not honor your own sales policies regarding your own product, and try to dictate to you how you need to handle returns, and deduct funds from your account for returns that you never received and were never authorized in the first place. They do not respect their merchants, and only pay attention if you are selling large volumes with them. Otherwise, you are treated like garbage. Do not sell on their website, you will regret it. You have been warned! 0 Stars.This website lets you buy from other websites and charges you a fee for doing it (by adding on an amount to the cost of the item at checkout). Problem is, the item I bought through shopspring.com wasn't actually available - so I paid $10 or so to be told the item was out of stock. Save yourself the trouble - just buy what you want through the actual website and don't use shopspring.com.I placed an order worth of $150 but got a plastic table cover instead. They do not have a phone to call and nobody replied any of my emails. Would never buy from them anymore.I ordered a DvF dress to wear to a family wedding. Spring incorrectly shipped the dress to a different party in a different city, yet told me it had been delivered to me - who does that? There is no customer service phone number and they are slow to reply via email. DO NOT USE THIS SITE. They place all of the customer service responsibility on the designer but provide you with no contact information. #businessfail