I received a gift in Dec. 2019 and returned mid month - It took until Feb. To get a voucher vs. my exchange that was in stock. Then in Feb. Ordered shoes that did not fit now it is May 21st and I still don't have exchange. What you want to be I get another voucher instead of the exchange. I WILL NEVER EVER ORDER FROM THIS COMPANY. COVID-19 has nothing to do with their lack of customer service.If you have read my two preceding reviews then all I further to say is that when I notified the company of my faulty product which malfunctioned one month after receiving, they promised to replace it at a later date. When that date arrived I did not receive the model promised and they tried to surcharge me $36. I refused, fought with them and received a lesser item.